Latest review first
DO NOT USE THIS COMPANY. Unfortunately, I fell victim to the scam. I paid $170 for a 2-year warranty. My phone broke, so I submitted a claim. I was told that the only place they would allow me to fix my phone was at a place out of town, so I drove over an hour to get...Read more
I didn't like
- Stole money from me in the form of fake insurance
Their claims manager is something else. He likes belittling their customers. Very nasty person. Do not trust this company at all. F with BBB , should have checked it out myself upfront but guess I thought they were affiliated with a larger company that could be...Read more
I didn't like
- Everything about the company
DO NOT PURCHASE CELL PHONE INSURANCE WITH ESURRANTY.NET OR ESURRANTY.COM i've never been a victim of a scam before this is awful i lost almost $500.... Always looking for alternatives and bothered with how expensive Sprint's warranty was, I found Esurranty as an option...Read more
I purchased a policy last July on my HTC unlocked device because it was cheaper and seemed to have better coverage than the Verizon insurance plans. BIG MISTAKE! I filed s claim for a damaged beyond repair device, paid the deductible (over $200 with tax) and sent my...Read more
I purchased 2 policys and filed a claim on one my ipad. The claim was denied because I didn't follow their procedure (I followed the procedure that their agent told me) Trying to get somebody to answers or return phone calls and also to get an email response is almost...Read more
** warning, this company IS FRADULANT** PLEASE READ FULL REVIEW BEFORE BUYING PLEASE Always looking for alternatives and bothered with how expensive Sprint’s warranty was, I found Esurranty as an option to cover my new phone. I checked out their website and quickly...Read more
- Ease of use
- Alternative option 3rd party cell phone insurance
- Supporting an online company
I didn't like
- Disappeared after they processed my claim
- Refusal to pay me the refund
- Failure to uphold time frame guidelines outlined in policy
Esurranty is the worst!!
Sent in iPad on 8/22/17 and now 7/11/18 and have yet to receive an email or a call! Just want my son's iPad returned! Stay away!
I have submitted two claims with this company under the same policy. The first repair took 8 months to complete. I had a 2 year policy and my phone was literally gone for 8 of those months. I opened a case with BBB, emailed and called and never received a response. It...Read more
Esurranty - INTERNET SCAM COMPANY!!!!
Rick Lewis responded quickly to my lost phone claim. Once my deductible was paid of 269$ no response from Mr. Lewis or any other contact from the company. I have sent multiple emails and calls. The claim status says awaiting shipment but it’s been 15 days with no change. Policy #415416330
I researched many insurances for all my phones and when I came across this company I decided to dive in a little deeper which is the best thing I have done. I used to have the insurance through Sprint but their plan became so expensive and non reliable after three...Read more
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