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DO NOT USE THIS COMPANY. Unfortunately, I fell victim to the scam. I paid $170 for a 2-year warranty. My phone broke, so I submitted a claim. I was told that the only place they would allow me to fix my phone was at a place out of town, so I drove over an hour to get...
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1.0
I didn't like
  • Stole money from me in the form of fake insurance
#1383056
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Their claims manager is something else. He likes belittling their customers. Very nasty person. Do not trust this company at all. F with BBB , should have checked it out myself upfront but guess I thought they were affiliated with a larger company that could be...
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1.5
I didn't like
  • Everything about the company
#1347592
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DO NOT PURCHASE CELL PHONE INSURANCE WITH ESURRANTY.NET OR ESURRANTY.COM i've never been a victim of a scam before this is awful i lost almost $500.... Always looking for alternatives and bothered with how expensive Sprint's warranty was, I found Esurranty as an option...
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1.0
#1331676
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I purchased a policy last July on my HTC unlocked device because it was cheaper and seemed to have better coverage than the Verizon insurance plans. BIG MISTAKE! I filed s claim for a damaged beyond repair device, paid the deductible (over $200 with tax) and sent my...
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1.0
#1328071
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I purchased 2 policys and filed a claim on one my ipad. The claim was denied because I didn't follow their procedure (I followed the procedure that their agent told me) Trying to get somebody to answers or return phone calls and also to get an email response is almost...
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#1326161
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** warning, this company IS FRADULANT** PLEASE READ FULL REVIEW BEFORE BUYING PLEASE Always looking for alternatives and bothered with how expensive Sprint’s warranty was, I found Esurranty as an option to cover my new phone. I checked out their website and quickly...
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1.9
I liked
  • Ease of use
  • Alternative option 3rd party cell phone insurance
  • Supporting an online company
I didn't like
  • Disappeared after they processed my claim
  • Refusal to pay me the refund
  • Failure to uphold time frame guidelines outlined in policy
#1325772
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Esurranty is the worst!!

Sent in iPad on 8/22/17 and now 7/11/18 and have yet to receive an email or a call! Just want my son's iPad returned! Stay away!
1.0
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1300675
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I have submitted two claims with this company under the same policy. The first repair took 8 months to complete. I had a 2 year policy and my phone was literally gone for 8 of those months. I opened a case with BBB, emailed and called and never received a response. It...
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4.4
#1283489
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Esurranty - INTERNET SCAM COMPANY!!!!

Rick Lewis responded quickly to my lost phone claim. Once my deductible was paid of 269$ no response from Mr. Lewis or any other contact from the company. I have sent multiple emails and calls. The claim status says awaiting shipment but it’s been 15 days with no change. Policy #415416330
#1279781
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Contact Esurranty

Mailing Address:
Esurranty
5550 Painted Mirage Road Ste. 320
Las Vegas, Nevada 89149
United States
Phone:
(888) 672-5619
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I researched many insurances for all my phones and when I came across this company I decided to dive in a little deeper which is the best thing I have done. I used to have the insurance through Sprint but their plan became so expensive and non reliable after three...
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5.0
#1271526
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