Henry O Vrv

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Verified Reviewer

I don't think they are a legit company.

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Updated by user Aug 13, 2020

Esurranty has never contacted me in any way, when I’ve continued to call them and leave messages, they say they will call me within 2 days and they never have. I know there is a pandemic going on but they have my money and have not let anyone know what their status is.

Original review Jul 14, 2020
I purchased a policy 1-29-20 and made a claim 7-5-20 I was told I would be contacted within 2 days and its 7-14-20 and haven't heard a thing, they don't answer my calls or return my calls, Ive left messages on their website and it says they will contact me within 24hrs and haven't been contacted. I called their accounting office and left a message and they say they will contact me within 2 days and ive heard nothing. I do not know if they are in business, ive called the claims office everyday all day and am told to call back.
View full review
Loss:
$100
Pros:
  • There are no pros
Cons:
  • There is no way to get anyone to answer emails
  • There is no way to get anyone to answer messages on website
  • There is no way to get anyone to answer calls

Preferred solution: Deliver product or service ordered

User's recommendation: Dont waste your time or money buying their service, you can't get in touch with them for anything.

Joshua M Ehl

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Verified Reviewer

Ripped Off

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I purchased a warranty. Had a claim and never saw the money again. Total fraud. Not sure how they sleep at night.
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Loss:
$400

Preferred solution: Full refund

User's recommendation: Run away

Kurt V Evn

Esurranty is a Scam

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I originally purchased a 2-year plan for $99. They billed me $108.41, which includes sales tax. Then they billed me $99 a year later and then again $108.41 five months later. So now they have billed me 3 times the price and I have yet to make any kind of claim.
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Loss:
$108
Pros:
  • Billing
Reason of review:
Billing

Preferred solution: Full refund

Shiryl M

Dont purchase

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I have been trying to get ahold of a representative for DAYS now with no returned call or email!! This site is a scam
View full review
Loss:
$1000
Reason of review:
Poor customer service

Preferred solution: I want my *** phone fixed I wouldnt have paid for this *** if I knew this is what I was paying for!!!

Jenna W Zhf

Out somewhere around $1400

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Esurranty has my Samsung 9 in for repairs for nearly 3 months and the deductibles that I paid for 2 phone policies. Not returning calls, emails, etc. Am in the process of filing complaints with any and all gov't and consumer agencies possible. Looks like the company may have been run out of Florida after Angelo Maimone was brought up on Travel Insurance Fraud charges and it seems they are doing this again with phone/device insurance?
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Loss:
$1400
Reason of review:
Not as described/ advertised

Preferred solution: I want all my money back and my Samsung 9 returned ASAP

VERNELL R Dpp

I have never seen a company that if you file a claim there is no one to speak with.This company has not responded to the last 3 email reference a claim

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I will notify the BBB, customer can't tolerant this type of behavior after you've received my money.
View full review
Loss:
$200
Pros:
  • Claims
Cons:
  • Failure to uphold time frame guidelines outlined in policy
  • There are non
Reason of review:
No customer service

Preferred solution: Deliver product or service ordered

Anonymous

Scam...be aware

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Mid of June 2019, I submitted a claim to repair/replace my Iwatch which had cracked screen. Initially they responded me saying the device is paired with cloud. I did all the necessary things to unpair it and even erased data on i-watch. I also got it confirmed from apple that once the data is erased it's not paired with any device or cloud. Now after 2months they responded me saying the device is still paired. And Iwatch doesn’t have password, if its paired they can unpair it in seconds. It’s scam what they are doing. They are very fast in taking deductible but reply to customer is pathetic. This is a scam company please do not buy insurance from this company . All the 5 stars are from the employees who work there. Please if anyone can help me in getting back my device and money.
View full review
Loss:
$500
Cons:
  • After i made a claim company not responding
  • Refusal to pay me the refund
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Evelina Gjq

I have the exact situation. When I initially submitted the claim I received emails from Esurranty claims and after I submitted the paperwork for reimbursement after dozens of emails they never responded or paid me.

Evelina Gjq

Scam...never reimbursed for claim and never respond to emails

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I had a claim which I paid to have repaired I sent all the paperwork into Esurranty per there request. They never sent me my check to reimburse me minus my deductible and will not respond to the dozens of emails I have sent them. Someone should shut this scam down!
View full review
Loss:
$200
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

RoseMarie F Ljz

Did not return my daughters phone OR reimbursement

what i really want to know, can we start a class action suit against them? What about a theft claim? more than anything, I'm angry with myself for not vetting this company properly.
View full review
Loss:
$1200
Cons:
  • Not responding
  • Did not return my property
  • Disappeared after they processed my claim
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous

One of the worst service , plz plz dont buy insurance from them

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One of the worst service , plz plz dont buy insurance from them One of the worst service , dont be cheated with this company . Its a big time fraud and they will never reply you back and deduct your money from credit card . Bogus company. There is agent seanhenson he is big fraud . I am planning to file a case against them.
View full review
Loss:
$1500
Reason of review:
Bad quality
Frank B Tkg

Poor Customer Service

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I reported a claim on a Sunday. On Wednesday when I had not heard anything back, I sent them an email and got no response. I finally received an email the following Tuesday (7 business days after filing the claim). Their response was I was missing the police report. Try getting a police report the same day you file a claim. They use every bogus reason to keep from paying a claim. When you look at reviews, notice all the 5 star reviews are about the process to sign up with them. All the claims are 1 star reviews
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Reason of review:
Poor customer service
James T Oyh

Please get your insurance from someone else.

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Updated by user Apr 03, 2019

They are stuck on what the website says..which is that I signed up according to them for a monthly charge but I clearly paid $67.29 online for a year. They were ugly to me by email when they finally replied to me.

They also had me as account on hold when I pointed that out they expired my account which makes it useless if I needed it.

I should have been paid through July of this year. They are never available by phone and they almost never reply to emails.

Original review Apr 01, 2019
No one ever answers the phone and it drops the call every time. If they answer email its never useful or helpful. Don't bother using this company, please look somewhere else.
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Reason of review:
Poor customer service

Preferred solution: Full refund

Frank F Nfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

>WARNING

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>WARNING< Their service phone number and online for request for repair is phony. You can call esurranty every day but they won't pick up your phone calls. Their answering recording is phony because they will not follow up and return any message, USPS mail or email you back. I had USPS certify mailed all documents as listed online, still no response from esurranty. Their agenda is not honor your purchase esurranty insurance contract at any authorized repair center. Esurranty enrollment customer service will only take your money but they will not honor any future esurranty insurance repair service. Beware any fraudulently esurranty respond response.
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Resolved
SEAN S Rpu

Resolved: Going on 3 months to repair a phone no money or my phone

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Same here I reported them to the Better Business Bureau after the second month for some reason, they keep closing the case I still don't have my phone nor my money for the insurance I paid for which for the insurance I got that they didn't do anything to get paid anything for. It's just sad.
View full review
Loss:
$1000
Cons:
  • Stole money from me in the form of fake insurance
  • Losing my money
  • Unresponsive customer service
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Juliette F Muq

Horrible

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It has been over a month and i still have not received my phone and no one will answer me back.
View full review
Loss:
$400
Reason of review:
Poor customer service

Preferred solution: Full refund

SIMON M Tti

Not complying with their ctractually agreed committements

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Had iPhone repaired by Apple over 2 months ago as agreed with Esurranty under my policy with them. Fully complied with all their requests. Virtually impossible to elicit any kind of communication with them until I started a complaint with the Better Business Bureau. Unfortunately still no refund of my funds paid to Appple to have my phone repaired. DO NOT TRUST THESE SHYSTERS WITH YOUR MONEY
View full review
Loss:
$219
Pros:
  • Alternative option 3rd party cell phone insurance
Cons:
  • Service
  • Not responding
  • Refusal to pay me the refund
Reason of review:
Problems with payment

Preferred solution: Full refund

About

Summary

eSurranty is an online provider of cell phone warranty and insurance services. The company was founded in 2001. Its headquarters is based in Coral Springs, Florida, United States of America. eSurranty is a registered trademark of Essuranty Indemnity Company, Inc. eSurranty offers service plans for the following devices: smartphones, Apple devices, Amazon devices, tablets, and Windows devices. There are also plans for computers and cameras. eSurranty plans cover parts, labor, cracked screens, internal parts, housing, and many more. The company provides clients with the Same Day Repair service. All buyers may cancel the service anytime. The company offers policies in the United States of America only.

Esurranty reviews and complaints

Esurranty is ranked 169 out of 1820 in Insurance category

Area Served

USA

Payment Methods

VISAPayPal

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