Esurranty
Esurranty Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Esurranty has 1.9 star rating based on 77 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Ease of use, How easy the claims process was.
Cons: Not responding, Service, After i made a claim company not responding.Recent recommendations regarding this business are as follows: "Dont waste your time or money buying their service, you can't get in touch with them for anything.", "Run away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Esurranty has 1.9 star rating based on 77 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Ease of use, How easy the claims process was.
Cons: Not responding, Service, After i made a claim company not responding.Recent recommendations regarding this business are as follows: "Dont waste your time or money buying their service, you can't get in touch with them for anything.", "Run away".
Most users ask Esurranty for the refund as a solution to their issues.
Consumers are not pleased with Location and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't think they are a legit company.
Esurranty has never contacted me in any way, when I’ve continued to call them and leave messages, they say they will call me within 2 days and they never have. I know there is a pandemic going on but they have my money and have not let anyone know what their status is.
- There are no pros
- There is no way to get anyone to answer emails
- There is no way to get anyone to answer messages on website
- There is no way to get anyone to answer calls
Preferred solution: Deliver product or service ordered
User's recommendation: Dont waste your time or money buying their service, you can't get in touch with them for anything.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRipped Off
Preferred solution: Full refund
User's recommendation: Run away
Esurranty is a Scam
- Billing
Preferred solution: Full refund
Dont purchase
Preferred solution: I want my *** phone fixed I wouldnt have paid for this *** if I knew this is what I was paying for!!!
Out somewhere around $1400
Preferred solution: I want all my money back and my Samsung 9 returned ASAP
I have never seen a company that if you file a claim there is no one to speak with.This company has not responded to the last 3 email reference a claim
- Claims
- Failure to uphold time frame guidelines outlined in policy
- There are non
Preferred solution: Deliver product or service ordered
Scam...be aware
- After i made a claim company not responding
- Refusal to pay me the refund
Preferred solution: Full refund
Scam...never reimbursed for claim and never respond to emails
Preferred solution: Deliver product or service ordered
Did not return my daughters phone OR reimbursement
- Not responding
- Did not return my property
- Disappeared after they processed my claim
Preferred solution: Deliver product or service ordered
One of the worst service , plz plz dont buy insurance from them
Poor Customer Service
Please get your insurance from someone else.
They are stuck on what the website says..which is that I signed up according to them for a monthly charge but I clearly paid $67.29 online for a year. They were ugly to me by email when they finally replied to me.
They also had me as account on hold when I pointed that out they expired my account which makes it useless if I needed it.
I should have been paid through July of this year. They are never available by phone and they almost never reply to emails.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer>WARNING
Insurance Expert Talks
Resolved: Going on 3 months to repair a phone no money or my phone
- Stole money from me in the form of fake insurance
- Losing my money
- Unresponsive customer service
Preferred solution: Deliver product or service ordered
Horrible
Preferred solution: Full refund
Not complying with their ctractually agreed committements
- Alternative option 3rd party cell phone insurance
- Service
- Not responding
- Refusal to pay me the refund
Preferred solution: Full refund
About
eSurranty is an online provider of cell phone warranty and insurance services. The company was founded in 2001. Its headquarters is based in Coral Springs, Florida, United States of America. eSurranty is a registered trademark of Essuranty Indemnity Company, Inc. eSurranty offers service plans for the following devices: smartphones, Apple devices, Amazon devices, tablets, and Windows devices. There are also plans for computers and cameras. eSurranty plans cover parts, labor, cracked screens, internal parts, housing, and many more. The company provides clients with the Same Day Repair service. All buyers may cancel the service anytime. The company offers policies in the United States of America only.
Esurranty is ranked 169 out of 1820 in Insurance category
USA
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I have the exact situation. When I initially submitted the claim I received emails from Esurranty claims and after I submitted the paperwork for reimbursement after dozens of emails they never responded or paid me.