Esurranty Cell Phone Claim Reviews

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My phone was acting up and I put in a claim a month ago.I spent a weekend arguing with some one who kept confusing me with another claim. A week later I was sent a loaner and after 5 days I called and they needed signature. We have a secure mail room. They sent it to my PO and another week gone. Now I get an email they have opened a new claim. No phone to call.They use a neg review scrubber on their reviews
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