Product: Esurranty Cell Phone Claim Clear all filters (21 of 21 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Paid for 2 phones for 2 yrs.Filed a claim properly in Sept 2017. All went well then no emails returned, no phone calls, no phone returned. Oct 26. Got through by phone . Apologies given and a promise to get a replacement phone out the next day, but it never happened....
Read more
1.0
Product
Esurranty Cell Phone Claim
#1134589
Reply to reviews
Ok please take a quick look at this , what they claim is all BULL***^ -There IS NO SAME DAY SERVICE....-THEY SEND YOU A GARBAGE PLASTIC IPHONE5c....THAT DIDNT WORK -TOOK 2 weeks for them TO TELL ME THAT MY REPAIR COULD NOT BE DONE (then they wonder why people scam them...
Read more
1.0
Product
Esurranty Cell Phone Claim
#1134459
Reply to reviews
Some are lucky and seem to get good decent service?but some are definitely not to put it mildly. I myself followed all the directions on returning my iphone for repair. All went well and then it went downhill. My emails were ultimately ignored by Sean Henson claims...
Read more
Anonymous
birksha910

I am having the exact same problem. I sent my phone in for repair, was promised a quick turn around and now I can't get anyone to reply to my emails or even tell me where my p...

Anonymous
Anon

Me too. I hadn't had a response for a few weeks, and got the rudest and most unprofessional reply today. Essentially saying that they have no "incentive" to honor my claim sin...

1.2
Product
Esurranty Cell Phone Claim
#1126888
Reply to reviews
Esurranty have become a big disappointment. I sent my phone in last May and we had some trouble clearing it off iCloud. Esurranty Director Angelo Maimone helped clear it, which I appreciate, but since then my phone has disappeared. Esurranty feel that they shipped it...
Read more
1.6
Product
Esurranty Cell Phone Claim
I didn't like
  • Being ignored after they lost my phone
#1124117
Reply to reviews
I thought I'd update and write a fresh review because I was unable to contact anyone from Esurranty for several months, despite numerous emails and calls. It wasn't until I left this bad review that finally they responded - how surprising! I'll be fully transparent...
Read more
1.0
Product
Esurranty Cell Phone Claim
#1113520
Reply to reviews
They wont accept my calls, every-time I call them it goes into a voicemail. here are the details of the rep i had called and mailed this month long without a response. Rick Lewis Claims Department Manager Esurranty Indemnity Company, Inc. www.esurranty.com Tel. (888)...
Read more
Product
Esurranty Cell Phone Claim
I didn't like
  • Not responding
  • After i made a claim company not responding
#1100320
Reply to reviews
I chose to send my device in to Esurranty. They paid for the USPS overnight shipping and everything. Wednesday I received a new phone by 3pm in the mail with everything explianing what was done by the Apple store they contract with. You can't beat that service! I have...
Read more
5.0
Product
Esurranty Cell Phone Claim
I liked
  • Fast claims completion
#1096525
Reply to reviews
This is a terrible company.the last two months they have had my phone. I have tried every other day emailing them or calling them and they never respond back. Please check out their Better Business Bureau page to find out more information. I just want my phone back. I...
Read more
1.0
Product
Esurranty Cell Phone Claim
I didn't like
  • Charged me to insure my phone and then stole the phone
  • Not responding
  • Service
#1093802
Reply to reviews
July, 2017 my iphone 6s had a cracked screen from a fall.I submitted all the forms correctly. I didnt send the phone to them, instead had it repaired at a Apple facility. They did reimburse me for the deductible and said they mailed me a check for $66.21 on 7/29/2017....
Read more
2.4
Product
Esurranty Cell Phone Claim
#1092259
Reply to reviews
I literally think this is a fake company.I got a phone stolen and submitted a claim, got the claim processed and notarized same day. The initial respondent, rick lewis replied within seconds of an email. Was shocked by how quick the response time was. I asked if I...
Read more
1.0
Product
Esurranty Cell Phone Claim
#1070837
Reply to reviews