Product: Esurranty Cell Phone Claim Clear all filters (16 of 16 reviews match)
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They wont accept my calls, every-time I call them it goes into a voicemail. here are the details of the rep i had called and mailed this month long without a response. Rick Lewis Claims Department Manager Esurranty Indemnity Company, Inc. www.esurranty.com Tel. (888)...
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Product
Esurranty Cell Phone Claim
I didn't like
  • After i made a claim company not responding
  • Not responding
#1100320
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I chose to send my device in to Esurranty. They paid for the USPS overnight shipping and everything. Wednesday I received a new phone by 3pm in the mail with everything explianing what was done by the Apple store they contract with. You can't beat that service! I have...
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5.0
Product
Esurranty Cell Phone Claim
I liked
  • Fast claims completion
#1096525
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This is a terrible company.the last two months they have had my phone. I have tried every other day emailing them or calling them and they never respond back. Please check out their Better Business Bureau page to find out more information. I just want my phone back. I...
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1.0
Product
Esurranty Cell Phone Claim
I didn't like
  • After i made a claim company not responding
  • Charged me to insure my phone and then stole the phone
  • Not responding
#1093802
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July, 2017 my iphone 6s had a cracked screen from a fall.I submitted all the forms correctly. I didnt send the phone to them, instead had it repaired at a Apple facility. They did reimburse me for the deductible and said they mailed me a check for $66.21 on 7/29/2017....
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2.4
Product
Esurranty Cell Phone Claim
#1092259
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I literally think this is a fake company.I got a phone stolen and submitted a claim, got the claim processed and notarized same day. The initial respondent, rick lewis replied within seconds of an email. Was shocked by how quick the response time was. I asked if I...
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1.0
Product
Esurranty Cell Phone Claim
#1070837
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They were very fast to charge two of my credit cards for deductible, and they have not taken off the charge from one of my card, which they should have done, given the amount of the time I gave to them. I submitted all the forms and here I am being lingered and undecided. Essuranty is a joke. Never get their service and those who have esurranty...
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1.7
Product
Esurranty Cell Phone Claim
#1021187
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Esurranty really knows how to treat me. I dropped my s6 and the front the back shattered. I submitted a claim online and within a few minutes after I sent in the firms I received an email with my repair options. They even offered to overnight a loaner phone to me....
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5.0
Product
Esurranty Cell Phone Claim
I liked
  • Price
  • Customer service
  • Friendly staff
#1015464
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Thankfully I have esurranty! When I got to work, I filed a claim, filled out the claims forms and then faxed them into the claims department. Within 20 minutes I was contacted by a claims representative who walked me through the process and even offered to overnight...
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5.0
Product
Esurranty Cell Phone Claim
I liked
  • Overnight delivery
  • Customer service
  • Friendly staff
#1002991
Reply to reviews
If you have an expensive item -- DO NOT USE eSURRANTY. I sent in my iPhone 6 Plus w/ irreparable damage in October and was told the Claims Manager would handle the case. It is now January 18, I have no phone and the loaner phone I was given has been cut off. The claims...
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Anonymous
Anonymous

UPDATE: May 11, 2017. Still no phone. 3 times I've been told the phone was being sent - and I would receive an email when it shipped. Never happens. Emails and phone message...

1.4
Product
Esurranty Cell Phone Claim
I didn't like
  • Charged me to insure my phone and then stole the phone
#993597
Reply to reviews
I placed claim in September and they sent me a refurbished phone in October that has a loose power button and has audibly loose parts inside.It glitches every now and then and won't shut down to get out of the glitch. This started another lengthy process of...
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Anonymous
Anonymous

Did you ever get this resolved? I'm in the same boat. This company is a complete joke. I sent my phone to them in August. They will not return phone calls, emails, etc. I...

2.1
Product
Esurranty Cell Phone Claim
I liked
  • Price
  • Price in comparison to other 3rd party insurers
I didn't like
  • Service
  • Lack of customer service
  • Not responding
#972874
Reply to reviews