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2.5 Based on 12 reviews
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I lost my Iphone 6s 2 weeks ago, filed a claim, paid the deductible, upload all the document needed, After they got the money they stop answering or responding to emails. what a scammers. Please do yourself a favor and don't fall into this. Please search this company specially complaints all over the internet - I wish I had before I bought my policy or even before paying the deductible I think people who rating the company so highly online have... Read more

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I was just threatened by eSurranty after I disputed their charge for a loner they never sent to me. The threatened to send me to collections. I called t post office and no one sent it. I would have got a notice. I was curious about all their great reviews like on Google. They actually don't have any there. They are on trust pilot, a company known for fake reviews written by companies like freelancers.com and overseas companies. Read more

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My phone was acting up and I put in a claim a month ago. I spent a weekend arguing with some one who kept confusing me with another claim. A week later I was sent a loaner and after 5 days I called and they needed signature. We have a secure mail room. They sent it to my PO and another week gone. Now I get an email they have opened a new claim. No phone to call. They use a neg review scrubber on their reviews Read more

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My I phone screen was crack. I paid 80 dollars to get it fix. I was ready to sell it. It's not fix correctly. I also had to pay for shipping to mail it back so it can get fix correct . My phone never return. They said they are contacting postal service see where my phone is that was six months ago. I also submitted paperwork get my I phone 6 fix so I can go to apple. I call, email, message, and left a message in the general mail box. No... Read more

Was this review helpful? 0 1

I dropped my phone on a Wednesday night and it hit the corner of the table. The screen was cracked and it wouldn't turn on. I went online, filled out a claim and Thursday morning I was contacted by Sean and he had everything set up already. I went to the Apple store that afternoon and within the hour my phone was fixed and working like new. The payment for the repair was sent to my paypal account before I even go my phone back so I wasn't out of... Read more

Was this review helpful? 1 1

Incredibly disappointed with this insurer. My iPhone 6+ was stolen - I have an official police report, a notarized copy of the documents they requested and paid my deductible promptly. It's now been 5 WEEKS since I've filed my claim and I still don't have anything to show for it. My claim was approved and my claims handler assured me that everything had been submitted properly and not to worry. There is no number on their website to call (only... Read more

Was this review helpful? 1 1

I cracked my ipad screen so I filed a claim with esurranty. They sent me a shipping label to send them the ipad to fix .Being a trusting human being, I mailed them my ipad. I was told I would have the Ipad back within a week,well you know 1 week,2 weeks pass many emails no responses. Finally I got a phone call from Angelo promising me the world.They didn't have a part they had to order it from apple so another week and he promised I would be... Read more

Was this review helpful? 1 3

I LOST MY PHONE AROUND TWO WEEKS BACK AND CLAIMED AND SUBMITTED ALL THE DOCUMENTS TWO WEEKS BACK. I WAS PROMISED A DELIVERY OF PHONE WITHIN 3-4 BUSINESS DAYS AND THE CHARGED FOR THE DEDUCTIBLE. FROM THEN ON THE AGENT DOESNT REPLY TO MY EMAIL. SAYS ALL SORT OF NON SENSE WHEN HE REPLIES AS WELL. I MEAN IS THERE NO CUSTOMER SERVICE DEPARTMENT TO THIS COMPANY OR WHAT. VERY IRRESPONSIBLE AGENTS AND THEY DONT EVEN HAVE A PHONE NUMBER YOU CAN CALL. I... Read more

Was this review helpful? 0 3

horrible experience i have been with out a phone for over a month now. after they told me it would take approx 2weeks. i filled a claim they said ok, just pay the deductible and we will take care of it. so i payed like an ***. two weeks went by they never even told me that they received my phone. even though it was usps 2 day delivery. they never offered a temporary phone like they supposedly do, nor do they offer to send it to "one of there... Read more

Was this review helpful? 0 4

I dropped my phone while hiking in the mountains last week. It fell in a snow patch and wouldn't turn on. I was horified as I was in the mountains and had no other communication. Once I made it back to camp, I filled out a claim online with esurranty and within a few minutes got an email from the claims rep. He walked me through the process and after I filled out the necessary paperwork, they sent me a shipping label to send them my phone and 2... Read more

Was this review helpful? 2 0
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