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The worst company I had seen so far. I had insurance with this company, i had lost my mobile in july and had applied a claim with them and they were fast enough to charge my card with 268$ and then there is no response its been more than a month and I tried calling...
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I didn't like
  • After i made a claim company not responding
  • Not responding
#1100320
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Dropped my phone (iphone 6) on Monday morning. Filed a claim Monday afternoon. Received an email about an hour later with options for repair. I chose to send my device in to Esurranty. They paid for the USPS overnight shipping and everything. Wednesday I received a new...
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5.0
I liked
  • Fast claims completion
#1096525
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This is a terrible company. the last two months they have had my phone. I have tried every other day emailing them or calling them and they never respond back. Please check out their Better Business Bureau page to find out more information. I just want my phone back. I...
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1.0
I didn't like
  • Service
  • After i made a claim company not responding
  • Charged me to insure my phone and then stole the phone
#1093802
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Esurranty - Disappointed

Esurranty
#1060712
I wanted to cancel my policy and the representative told me I could get a refund when clearly it say on the policy you can cancel at anytime
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Insurance Review

Esurranty
#960270
Absolutely the worst! Stay away from this company! They never answer the phone and the only option you have is to leave voicemails that never get returned either. Read the reviews!! Absolutely Scam artists!
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Esurranty Claim Review

Esurranty
#778641
1.0
Details
Worst everrrrr. Terrible communication and i have yet to recieve my refund months after their service, though they claim to have sent my money back
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Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Website
July, 2017 my iphone 6s had a cracked screen from a fall. I submitted all the forms correctly. I didnt send the phone to them, instead had it repaired at a Apple facility. They did reimburse me for the deductible and said they mailed me a check for $66.21 on 7/29/2017....
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2.4
#1092259
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THIS COMPANY IS A SCAM PEOPLE - DONT SIGN UP. Signed up, phone glass cracked. Sent them my phone. they charged me $150. Then said my account was on hold due to problems with credit card, however they used my credit card to charge me $ for the repair fee. There is NO...
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1.0
#1086115
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eSURRANTY.com is a RIP OFF!! BUYER BEWARE!! Yes, after purchasing what they refer to as "cell phone insurance" I got all the information on my "insurance" lol it is great until you actually file a claim and then the entire "company" is missing in action... save your...
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1.0
I didn't like
  • After i made a claim company not responding
#1085673
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Similar to the review below with 'Rick Lewis'. Submitted all the relevant documents over 4 months ago. Initially, the claim failed as my credit card changed billing address. They would reply to my messages initially when they could get more money out of me. Since then,...
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1.0
#1080711
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I literally think this is a fake company. I got a phone stolen and submitted a claim, got the claim processed and notarized same day. The initial respondent, rick lewis replied within seconds of an email. Was shocked by how quick the response time was. I asked if I...
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1.0
#1070837
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My phone was replaced in 3 days with a brand new one. Over the last 4 years I have been a customer of esurranty and have nothing but a great experience each time I have needed them for a claim. Each claims rep I get is professional and courteous to me and explains...
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5.0
I liked
  • Professional
  • Ease of use
  • Customer service
#1065592
Reply to reviews
Over the past 3 years I have had coverage with them on 3 phones and each year I have had at least 2 claims. Each claim was handled professionally and within a few days. I think Esurranty is great. I see these other posts on this site and it appears to me that its 3...
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5.0
I liked
  • Repair
  • Customer service
  • Billing
#1064948
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